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Frequently Asked Questions about the E70 Pro

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True Wireless Earphones Starship E70 Pro FAQs

We have put together a list of answers to the most common questions concerning the E70 Pro. If you are troubleshooting, make sure to review the points below - especially hard resetting the earphones - as they hopefully should help you through the issue.

If you are not able to find the answer you are looking for in the list below, do not hesitate to contact us at support@rayconglobal.com. We will get back to you with clarifications, as soon as possible.

Features

Will the Starship E70 Pros fit my ears?

Our Starship E70 Pros are comparable to the size of the Apple Earpods earphones and come with two different pairs of gel tip stabilizers to keep the earbud stable and comfortable in the ear while performing active tasks. We've found through extensive testing that most people are able to find a comfortable and secure fit with our earphones. 

Are these earbuds waterproof?

The Starship E70 Pros are IPX5 graded meaning they are water resistant, so it is fine to exercise and sweat while wearing them. It is also worth noting that you cannot jump into a swimming pool as they aren't 100% waterproof.

How long is the battery life?

On a full charge, the battery can provide 6 hours of playback and can last up to 150 hours on standby. The charging case can be used up to 4 times before needing to be recharged and charging time is 1 hour for both the case and the E70 Pros.

Is this product noise canceling?

Wireless earbuds are not capable of true noise canceling functionality. As a result, this product is not 100% noise canceling but it is equipped with a high-volume output capable of drowning out common background noises. However, we do have other true noise canceling over the ear options on the Raycon Global website. See them here: https://rayconglobal.com/collections/bluetooth-headphone

Are these compatible with my phone/computer?

The earbuds will connect to anything with a Bluetooth connection, so any device will be fine if it is enabled with Bluetooth. It is worth noting that you cannot pair the earbuds to separate devices at once, they can only be paired to one device at a time.

Can I use just one earbud?

If you want to use one earbud only it must be the left earbud. The left contains the Bluetooth connection and can be used while the right is charging. This function cannot be used with the right or the connection will be lost.

Will this work with my motorcycle?

Yes, the earbuds will maintain a Bluetooth connection and will stay stable in the ear under a helmet while riding. However, we don’t advise this kind of use for safety reasons, use the earbuds in this way at your own discretion.

 

Product Support

I’m having issues pairing to my devices. How can I reset my earphones?

Please make sure that both earbuds are charged when using them. (When inside the charging capsule, both earbud indicator lights should have a solid red color). First, please delete your Bluetooth connection from your device then both hold earbud buttons down for 10 seconds and place them in the case. (This should restore the factory settings) Now try to pair to Raycon E70 Pro only. After pairing successfully and connecting to the Bluetooth, you must power off the earphone by hand and put back to the capsule. When you remove them from the case, they should now pair correctly. If you are still having issues after these steps, please contact our support line at support@rayconglobal.com

I can’t charge my earbuds.

If you are having issues charging your earbuds it might be the position of the earbuds in your charging capsule. Please try to adjust the earbuds and press down firmly on the prongs to receive a charge. If the prongs in the charging capsule are depressed, please try to use a pair of tweezers or clippers to raise them back up. If you are still having issues after these steps, please contact our support line at support@rayconglobal.com

I’ve lost an earbud or the charging case.

Our manufacturers do not produce the earbuds or charging cases separately, so sadly we cannot sell them that way. The left and the right earbud work together much like any pair of headphones. Your current earbud would not be able to pair with another earbud from another set, so it wouldn't do any good to receive one.

 

Gel Stabilizers

Can I purchase more gel tip stabilizers?

Yes, you can certainly get more gel tips in case you lose or damage your original pair. Please see our product accessory page by following this link:

https://rayconglobal.com/products/gel-tips-for-e70-pro

 

I’m finding it difficult to put on the gel tip stabilizers.

When installing gel tips to the earbuds, please make sure to use the L and R gel tips for the corresponding earbuds, pull back and stretch ends onto the earbuds until they are fully covered by the gel tips. This should help ensure they are secured tightly.

Can I leave the gel tips on while I charge the earbuds?

No, the gel silicone tips are meant to provide stability in the ear when moving around with the earbuds. They are too large to fit into the charging case along with the earbuds. They should only be applied for in-ear use.

A good way to use them while traveling with the gel tips is to utilize the soft black carrying case included with your E70 Pro. This case is designed specifically to fit the charging capsule and the gel tips. 

 

Shipping

How long will they take to ship?

Please allow at least 4-7 business days to receive your product after it has been prepped and shipped out to your shipping address. (Domestic Shipping Only)

Lost/Stolen Package

At Raycon Global, we don't take lost or stolen packages lightly. The act of dealing with lost or missing packages is frustrating and inconvenient for all and we understand that. We advise reporting your missing package to your local mail carrier. Please use the link below to file a report:  https://www.usps.com/help/missing-mail.htm  After the process has been completed, please reach out to our support lines and let us know the results.

  

Returns and Exchanges

What is the return policy?

Our 30-day return policy can be viewed in detail here.

I need to exchange a defective product.

If none of the troubleshooting options work for you then it is likely that your product is defective. Please follow this link to our returns portal where we can take care of this for you! You'll receive a pre-paid shipping label in your email that you can use to send the product back to us and receive a replacement at no charge. Start here: https://rayconglobal.com/pages/returns-portal

Will I get a pre-paid return label?

Yes, but please allow time for our support teams to review and approve your refund or exchange request. When approved you will receive a pre-paid label in the email address used for purchase that you can use to send the product back to our facilities.

What if I selected the wrong color during my purchase?

We understand the frustration of ordering different items than you originally intended online. Please contact our support line at support@rayconglobal.com to reach out to a representative and request a color change. Depending on when your support ticket is handled, your color might be switched before your order is shipped out. If not, then the package must be refused by the mail carrier or sent back for an exchange.

What if the color I want is out of stock?

Sometimes due to popular demand, some of our colors get sold out. However, we will have them back in stock as soon as possible. We have several other colors, hopefully, one can fit the bill in the meantime.

 

Product Support 101

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