FAQ- Frequently Asked Questions about the E50 Eardrums – Raycon

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FAQ- Frequently Asked Questions about the E50 Eardrums

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TRUE WIRELESS EARPHONES E50 EARDRUMS FAQS

We have put together a list of answers to the most common questions concerning the E50 Eardrums. If you are troubleshooting, make sure to review the points below - especially hard resetting the earphones - as they hopefully should help you through the issue.

If you are not able to find the answer you are looking for in the list below, do not hesitate to contact us at support@rayconglobal.com. We will get back to you with clarifications, as soon as possible.

 

FEATURES

WILL THE E50 EARDRUMS FIT MY EARS? 

Our E50’s eardrums come with seven pairs of silicone gel tips in different sizes to fit different ears shapes and sizes.  We've gone through extensive testing to ensure all our customers can find a comfortable and secure fit with our earphones. 

  
ARE THESE EARBUDS WATERPROOF? 
Our E50 Eardrums are IPX4 graded meaning they are water resistant, so it is fine to exercise and sweat while wearing them. It is also worth mentioning that you cannot jump into a swimming pool as they aren't 100% waterproof. 

 

DO THEY TURN OFF BY THEMSELVES?
The E50s are equipped with power saving features. When the earphones are disconnected for more than 8 minutes, the E50 will auto power off to save the battery.

 

CAN I USE THE E50 TO MAKE CALLS?
You can use the E50 Eardrums for both talk and listening to music, thanks to the built-in microphone that allows you to make hands-free calls.

 

HOW IS THE SOUND QUALITY?
Raycon was founded by musicians and audio-tech professionals. Our True Wireless E50 earphones are built with the latest Bluetooth 5.0v chipset, high-performance drivers, and custom coils to deliver sound quality that exceeds industry standards. 

 

IS THIS PRODUCT NOISE CANCELING?
Wireless earbuds are not capable of true noise-canceling functionality. As a result, this product is not 100% noise-canceling but it is equipped with a high-volume output capable of drowning out common background noises. For noise-canceling options please take a look at our X90 Titan Earphones on the Raycon Global website. See them here: 
https://rayconglobal.com/collections/shop/products/true-wireless-earphones-x90-titan?variant=12702521622551 

  

PRODUCT SUPPORT

I’M FINDING IT DIFFICULT TO PUT ON THE GEL TIPS.
To apply the silicone gel tips onto the earbuds make sure there are no gel tips currently on the ends of the earphones first. Choose your desired size and lean one edge of the earphone’s speaker into the opening of the gel tip and push deeply. As you push, the gel tip opening should envelope around the tip of the speaker tip until the tip is fully covered by the silicone. 

 

HOW LONG IS THE BATTERY LIFE?
On a full charge, the battery can provide 5 hours of playback and can last up to 150 hours on standby. The charging case can be used up to 5 times before needing to be recharged and charging time is 1 hour for both the case and the E50 Eardrums. 15 minutes in the case equals 1.5 hours of talk/play. 

 

ONE EARBUD ISN'T CHARGING? 
Please make sure to close the charging capsule to begin charging the earbuds. The leftmost button turns red if the left earbud is charging, and the rightmost button turns red if the right earbud is charging.

 

I’VE LOST AN EARBUD.
Our manufacturers do not produce the earbuds separately, so sadly we cannot sell them that way. The left and the right earbud work together much like any pair of headphones. Your current earbud would not be able to pair with another earbud from another set, so it wouldn't do any good to receive one. 

 

SHOULD I LEAVE THE EARBUDS INSIDE OF THE CHARGING CAPSULE?

Your wireless earbuds and case are a pair that should work together seamlessly. The charging case not only charges the earbuds but also safely houses them when not in use. This keeps the earbuds secure and reduces the risk of losing one.

 

HOW CAN I RESET MY EARPHONES?
Hold down both of the earphone buttons for 30 seconds then place them back in the capsule to make sure they are charged. Then restart the earphones and connect to the device again to complete the reset. 

 

ARE THESE COMPATIBLE WITH MY PHONE/COMPUTER?
The earbuds will connect to anything with a Bluetooth connection, so any device will be fine if it is enabled with Bluetooth. It is worth noting that you cannot pair the earbuds to separate devices at once, they can only be paired to one device at a time.

 

SHIPPING

HOW LONG WILL THEY TAKE TO SHIP?
For domestic orders please allow at least 4-7 business days to receive your product after it has been prepared and shipped out to your shipping address.

 

LOST/STOLEN PACKAGE.
At Raycon Global, we don’t take lost or stolen packages lightly. The act of dealing with lost or missing packages is frustrating and inconvenient for all and we understand that. We advise reporting your missing package to your local mail carrier. Please use the link below to file a report: https://www.usps.com/help/missing-mail.htm  After the process has been completed, please reach out to our support lines and let us know the results.

 

RETURNS AND EXCHANGES

WHAT IS THE RETURN POLICY?
Our 30-day return policy can be viewed in detail here.

 

I NEED TO EXCHANGE A DEFECTIVE PRODUCT.
If none of the troubleshooting options work for you then it is likely that your product is defective. Please follow this link to take advantage of our 30-return period via our returns portal. Please follow the instructions to receive a pre-paid shipping label in your email that you can use to send the product back to us and receive a replacement at no charge. Start here: https://rayconglobal.com/pages/returns-portal

 

WILL I GET A PRE-PAID LABEL?
Yes, but please allow time for our support team to review and approve your refund or exchange request. When approved you will receive a pre-paid label in the email address used for purchase that you can use to send the product back to our facilities.

 

WHAT IF I SELECTED THE WRONG COLOR DURING MY PURCHASE?
We understand the frustration of ordering different items than you originally intended online. Please contact our support line at support@rayconglobal.com to reach out to a representative and request a color change. Depending on when your support ticket is handled, your color might be switched before your order is shipped out. If not, then the package must be refused by the mail carrier or sent back for an exchange.

 

WHAT IF THE COLOR I WANT OUT OF STOCK.
Sometimes due to popular demand, some of our colors get sold out. However, we will have them back in stock as soon as possible. We have several other colors, hopefully one can fit the bill in the meantime

 

THANKS FOR CHOOSING RAYCON!

 

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