Returns, Exchanges and Refunds Policy

 

We back our products

We're proud of the products we design. 

For products purchased directly on www.rayconglobal.com, we offer a 30 day guarantee to ensure your happiness. 

For products purchased in store or from a Raycon reseller, we provide a one year limited product warranty.

Please read below for more details. 

 

For products purchased directly on www.rayconglobal.com:

If for any reason you are not entirely satisfied, your Raycon product may be returned within 30 days from the original purchase date of the product, proof of purchase is required. Upon receipt of your product return, Raycon will inspect the product and may i) exchange your product, ii) issue a full or partial refund of the purchase price less shipping and handling as well as any applicable promotional discount used during checkout to your credit card, iii) or, issue a full or partial online store credit with www.rayconglobal.com of the purchase price less shipping and handling as well as any applicable promotional discount used during checkout. Customers are directed to contact Raycon within 30 days of purchase by initiating the Return Process by clicking here.

If you received a damaged product, please review the Raycon Product Warranty and contact us immediately for assistance by initiating the Return Process.

 

For products purchased in-store or third party online resellers:

If in the event you purchased a Raycon product from an in-store retail location or from another online retailer, you are directed to contact that retailer directly to initiate the product return or exchange process.

If you received a damaged product, please review the Raycon Product Warranty.

  

One Year Limited Product Warranty:

Raycon also warrants to the original end-user purchaser of a Raycon product, that the product purchased will be free from defects in materials and workmanship for a period of one year from the date of purchase. If a product defect arises within the warrantee period, please complet the return authorization form below, proof of purchase required. The product will be repaired or exchanged at no cost to the original end-user purchaser. This Limited Warranty is valid only in the United States for products sold in the United States. To learn more about the Raycon product Warranty, please visit RayconGlobal.com/Warranty.

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