We're sorry to hear you're having difficulties with your product.
If you have trouble operating the product, we would advise you to first visit the Product Support page where you can find useful tips and videos on how to operate your product. Just look for your product on the following link.
If you're still having issues, please select either the direct store return portal or the warranty portal depending on where you purchased your Raycon merchandise.
You have two options on how to return depending on the time of purchase and where you purchased the item.
(1) Direct Store Returns:
If you have purchased this item directly from www.rayconglobal.com and want to start the returns process for an exchange or refund.
Please click this link and follow the directions on the page.
(2) Warranty Related Requests:
If you have purchased this item from another retail store or market-place (not from www.rayconglobal.com) and you want to send your product which is covered by the 1 year product warranty from the date of purchase.
For warranty-related requests, please e-mail us at firstname.lastname@example.org for specific instructions on how to send in your product for repair.