I didn’t receive my special headphone protective case or my new pair of Fitness earbuds. Upon contacting Customer Support I was told that I could choose a new item of equal or slightly greater value to compensate for the mistake. However, the items I want are apparently no longer in production so I chose the nest best thing which was about $15 more expensive after taxes unfortunately customer service told me they would be unable to swap products to the new item despite it being within the same profit margin, they told me to use 🤦♂️ maybe they were confused because there’s a 30% discount on the Fitness earbuds that brings them to $80 but between the first pair of Fitness earbuds and the special protective case I ordered I purchased was above $125 the headphones I was attempting to replace my order with $119 before tax. They should’ve been no issue with my replacement instead I’m having to ask for a refund which still hasn’t come through yet which means I’m stuck waiting days before I can even get my delivery going again….
