Audio – Raycon

FAQs

How can I be sure my order will get to me on time?

Between all the cheer, cookie baking, decorating, and deal snatching, we know the holidays can be a stressful time and that last minute shopping happens. Since carriers are often overwhelmed this time of year, unexpected delays and lost shipments are oftentimes unavoidable. We suggest ordering as early as possible to guarantee delivery before the holidays. 

To make sure you get your earbuds in time for Christmas, you can see our recommended purchase deadlines here.

Where do you ship?

Domestically, we ship to any address in the United States except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, and the United States Virgin Islands.

Internationally, we ship to the following countries: France, Canada, Germany, Netherlands, Sweden, United Kingdom, Ireland, Italy, Spain, Denmark, Poland, Belgium, Finland, Romania, Portugal.

How long does shipping usually take?

Ground shipping usually takes between 4 and 14 business days. 

Expedited shipping usually takes 2 business days once the order has been processed. Processing can take up to 3 business days depending on order volume.

For international orders, you can see the breakdown of the average shipping time to each country, click here. Currently, average transit time for international orders is 14-21 business days. Due to complications with COVID-19, shipping to some countries can take longer than average. Please contact support@rayconglobal.com for specific shipping questions.

We offer free shipping within the United States on all orders greater than $30 placed on www.rayconglobal.com. International orders vary in shipping cost based on country.

What is your product warranty policy?

The Raycon Limited One-Year Warranty covers any manufacturer defects within the first year of purchase. If the sounds bugs out on you or your capsule randomly stops charging, we have you covered.

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