Yes - this is a fundamental characteristic of open-ear audio. Because the driver doesn't seal inside your ear canal, sound radiates outward. At higher volumes, people within a few feet can hear it.

This is the design tradeoff that makes open earbuds great: you can hear your music and your surroundings at the same time. If you want completely private listening, in-ear earbuds are a better fit for that use case.

For lower leakage, keep volume moderate (50 to 70%) and avoid listening in quiet, close-proximity environments like libraries or packed buses.

Volume is right on the earbuds. Press and hold the right earbud to turn volume up, and the left earbud to turn it down. A quick press-and-release moves one step; keep holding to change continuously until you let go.

• This also moves your connected device's volume, so if the device is already at max or min there's no further to go.
• Some streaming apps lock their own volume separately from system volume - adjust within the app if the on-bud control seems to do nothing.

This is a common concern for open-ear hook designs. Common causes and fixes:

• Hook too tight: the hook may need a break-in period (5 to 10 sessions). If it continues to cause pain, the hook style may not suit your ear shape.
• Wrong angle: use the dual-axis rotation to reposition on both the horizontal and vertical axis - try 5 degree increments until pressure points ease.
• Wearing glasses or sunglasses: the hook competes with eyewear arms. Many users find this combination uncomfortable for extended wear.
• Extended wear: any over-ear design can cause fatigue after a few hours. Take breaks during long listening sessions.

Open earbuds produce less perceived bass than in-ear designs because they don't seal the ear canal - this is expected. If the sound feels particularly thin or muffled:

• Check your fit - the driver needs to face your ear canal. Use the dual-axis rotation to aim it until the audio fills out.
• Check your volume - open earbuds often need a higher volume than in-ear buds to reach the same perceived loudness.
• Check for debris - use a dry soft brush to gently clean the speaker mesh. Lint or moisture can muffle output.
• Try a reset - reset instructions are in Section 07.

Almost always fixable with a reset:

1. Place both earbuds in the capsule. Close the lid for 10 seconds.
2. Open the lid - they should resync with each other.
3. If that doesn't work, do a full reset: delete from Bluetooth, case both earbuds, close the lid 5 to 10 seconds, then open and pair fresh.

If one earbud still doesn't work after multiple resets, contact Raycon Support - it may be a hardware issue covered under warranty.

• Stay within 45 feet (10 to 13 meters) of your device. Walls, interference, and crowded Bluetooth environments reduce effective range.
• Check battery levels on both earbuds and the connected device - low battery causes unstable connections.
• Delete the existing pairing from your device, do a full reset (Section 07), and pair fresh.
• Move away from Wi-Fi routers, microwaves, or other 2.4GHz sources when pairing.

This is a known durability issue reported by some open earbud users - the small metal mesh screen on the driver can come loose over time, especially with sweat exposure or if stored in a pocket rather than the capsule.

If the mesh screen has come loose, carefully reposition it and apply a tiny amount of clear adhesive (like super glue) to the edge. Do not block the mesh itself. If the driver sounds significantly degraded after this, contact support@rayconglobal.com - the earbuds may be under warranty.

If callers report poor quality:

• Make sure the earbud is properly positioned - the mic port should face toward your mouth side.
• Move to a quieter environment - open earbuds pick up more ambient noise because there's no passive noise isolation.
• Clean the mic port with a dry toothpick or brush - debris buildup reduces mic sensitivity.
• For critical calls, consider using your phone directly if audio quality is essential.

When earbuds are out of the case and powered on, they auto-connect and can take over your phone's Bluetooth audio. Fix:

• Always store the earbuds in the capsule with the lid closed - in the case they shut down and won't auto-connect.
• If you need to pocket them temporarily, power them off first: press and hold either earbud for 10 seconds until the LED goes off.

Rated battery life (8 hours per charge, 40 hours total) is tested at a standard volume in controlled conditions. Real-world use varies:

• Higher volumes drain the earbuds faster - 80%+ volume can reduce playtime by 20 to 30%.
• Multipoint connection uses slightly more power than single-device connection.
• Cold temperatures reduce battery performance.
• Battery capacity degrades naturally over charge cycles - after 6 to 12 months of daily use you may see 10 to 20% less runtime.

The 40 hours total figure includes recharging the earbuds in the capsule multiple times - it's not continuous playtime.

Your Open Earbuds are covered by a Raycon limited warranty. Visit rayconglobal.com/warranty for details and to register your product.

For support: rayconglobal.com/support or email support@rayconglobal.com.

Model: RBO725 · RDID: D725-24E-0624