Shipping and Returns
OUR SHIPPING POLICY
Raycon customers will enjoy FREE shipping within the United States on all orders placed on www.rayconglobal.com. We work with all our carrier partners such as UPS, Fedex, and USPS.
Your order is typically processed in one to four business days. The order will be delivered to you in three to seven business days after the processing period. After your order is placed and processed, we will e-mail you a tracking number.
We ship to any address in the United States except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Hawaii and the United States Virgin Islands.
For shipments outside of the United States, please be advised that there will be a fee depending on the country. Your order is typically processed in one to four business days. The order will be delivered to you typically in 1-2 weeks after the processing period.
If you’d like to cancel your order, you must contact us within 24 hours of your order at firstname.lastname@example.org. If the order has not been shipped out yet, we will provide a full refund to the credit card which you used to place the order. If it is after 24 hours or the order has already been shipped out, you must contact us at email@example.com to notify us you’d like to return the product. You will be responsible for a 20% restocking fee. This fee is not for us to make money but to cover the expenses for the shipping and time involved in fulfilling your order.
We will shortly be introducing 2-day express shipping - keep an eye out for this announcement!
OUR RETURN POLICY
We're proud of the products we design.
For products purchased directly on www.rayconglobal.com, we offer a 30 day guarantee to ensure your happiness.
For products purchased in store or from a Raycon reseller, we provide a one year limited product warranty.
Please read below for more details.
For products purchased directly on www.rayconglobal.com:
If for any reason you are not entirely satisfied, your Raycon product may be returned within 30 days from the original purchase date of the product, proof of purchase is required. Upon receipt of your product return, Raycon will inspect the product and may i) exchange your product, ii) issue a full or partial refund of the purchase price less shipping and handling as well as any applicable promotional discount used during checkout to your credit card, iii) or, issue a full or partial online store credit with www.rayconglobal.com of the purchase price less shipping and handling as well as any applicable promotional discount used during checkout. Any or all returned merchandise that has been opened or used will be subject to a 20% restocking fee. We reserve the right to deny a return if the item has been unreasonably tampered or used.
For returns related to international orders, we are happy to help. However, we do not cover the return shipping back and shipping fees will vary depending on the country. Please e-mail us at firstname.lastname@example.org concerning international returns for further information.
Customers are directed to contact Raycon within 30 days of purchase by initiating the Return Process by clicking here.
If you received a damaged product, please review the Raycon Product Warranty and contact us immediately for assistance by e-mailing us at email@example.com.
For products purchased in-store or third party online resellers:
If in the event you purchased a Raycon product from an in-store retail location or from another online retailer, you are directed to contact that retailer directly to initiate the product return or exchange process.
If you received a damaged product, please review the Raycon Product Warranty.
One Year Limited Product Warranty:
Raycon also warrants to the original end-user purchaser of a Raycon product, that the product purchased will be free from defects in materials and workmanship for a period of one year from the date of purchase. If a product defect arises within the warrantee period, please complet the return authorization form below, proof of purchase required. The product will be repaired or exchanged at no cost to the original end-user purchaser. This Limited Warranty is valid only in the United States for products sold in the United States. To learn more about the Raycon product Warranty, please visit RayconGlobal.com/Warranty.