For products still within 30 days of purchase, you may submit a return request for a full refund*, product exchange, or Raycon store credit of equivalent value that may be redeemable for any product on our website. 

 *any charges related to expedited shipping will not be refunded.

If your product is damaged or defective, please contact our support team at support@rayconglobal.com before proceeding with filing a return request.

Filing your return request

You can file your warranty claim using our online portal here: https://returns.rayconglobal.com

Make sure you have your order number and tracking zip code on hand to begin filing.

Returning your product 

We don’t yet provide a pre-paid return shipping label for Canadian customers, so once you’ve submitted your return request, all you have to do is pack up your items and ship them back to us. We will reimburse up to $10 USD for fees incurred.

Please ship returns to:

13980 Central Ave
ATTN: Returns
(646) 844-0350
Chino, CA 91710

To expedite the processing of your claim, please provide your order information with your returned items.

Return processing

You will receive a confirmation email as soon as the return is processed.

Please allow 3-5 business days once the item is received to process your request.

Before shipping out your package, save your tracking number and mailing receipt; we are not able to issue refunds or replacement items for lost items without this information.

All refunds are issued in USD and will be converted based on current exchange rates. 

Once you see your product has returned to our facilities shoot us an email so that we can process your replacement pair or refund as soon as possible.

Shipping Reimbursement

We only issue refunds through PayPal. The email address on the PayPal account has to match the email address used for your order. If you don't have a PayPal account, creating one is simple, free, and can be done here.

The amount credited to you for your shipping fees will be denominated in USD.

For customers outside the U.S., please contact support@rayconglobal.com before proceeding with filing a return request. Raycon does not provide prepaid shipping labels for international returns, but we will reimburse up to $10 USD for fees incurred. Please follow the directions below to send your earbuds back to make an exchange or refund claim.

Please include your product in its entirety (earbuds, charging capsule, etc.). While not explicitly required, we encourage sending back everything received from your purchase to ensure full credit.

No, you will not be charged any fees for standard returns or exchanges. However, if you exchange your earbuds for a different model, we may apply a 20% restocking fee in certain circumstances.

Yes, accessories purchased separately are covered under our one-year limited warranty policy. If you experience any issues with an accessory, please reach out to our support team at support@rayconglobal.com.

Yes, we offer extended warranty protection through Clyde. You can purchase this protection for your Raycon product during checkout on our website. For more information on the protection plan, click here.

Filing your return request

You can file your warranty claim using our online portal here: https://returns.rayconglobal.com

Make sure you have your order number and tracking zip code on hand to begin filing. 

Under our one-year limited warranty, you can exchange your product for the same item or another color for the same model. If you'd like to exchange for a different product model, click Shop with return credit at the bottom of the window to see available options.

Returning your product

We don’t yet provide a pre-paid return shipping label for Canadian customers, so once you’ve submitted your return request, all you have to do is pack up your items and ship them back to us. We will reimburse up to $10 USD for fees incurred.

Please ship returns to:

Raycon Returns
10 Commercial Ave
Fairview NJ 07022

To expedite the processing of your claim, please provide your order information with your returned items.

Shipping Reimbursement

We only issue refunds through PayPal. The email address on the PayPal account has to match the email address used for your order. If you don't have a PayPal account, creating one is simple, free, and can be done here.

The amount credited to you for your shipping fees will be denominated in USD.

You can file a warranty claim using our online portals, based on your place of purchase.

If you purchased directly from our website: https://raycon.returnscenter.com/warranty/warranty-page

Please make sure you have your Order Number and Email on hand to begin filing.

If you purchased through a Third-Party Seller: https://raycon.returnscenter.com/warranty/third-party 

Please make sure you have a copy of your receipt prior to filing to ensure your claim is processed correctly.

If you purchased through Amazon: https://raycon.returnscenter.com/warranty/amazon

Please make sure you have your Amazon Order Number to ensure your claim is processed correctly.

Under our one-year limited warranty, you can exchange your product for the same or equivalent product based on supplies.

If you have any issues, please contact our support team at support@rayconglobal.com.

We cannot honor claims submitted outside of our one-year limited warranty period. If you have additional questions about this, please contact our support team at support@rayconglobal.com.

We currently do not offer repairs, but we do offer some replacement parts, like charging capsules and charging cords. Those products, when in stock, can be found here.

We do not sell individual earbuds.