The Work Earbuds Help Guide
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In this article: Getting Started Troubleshooting |
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Getting Started
Finding the Perfect Fit
Use the Work Earbuds to tune out the noise and focus on what matters most. With active noise-cancelling tech and 6 microphones, make yourself loud and clear on calls and video chats.
Pairing Your Earbuds
The Work Earbuds are compatible with most Bluetooth enabled devices like mobile phones, tablets and computers regardless of the brand. As long as you can select the earbuds on the device, you should be good to go!
Charging Your Earbuds
Your Earbud Functions
Functions
Sound Profiles
Use Sound Profiles to create a personalized listening experience.
Smart Detection
Troubleshooting
Resetting your earbuds
Charging and Battery Issues
Earbuds will not charge
When an earbud is placed into the charging case, and the case is closed, there should be light indicators on the front of the case to show that the LEFT and RIGHT earbuds are charging. Check that both lights turn on.
Make sure that earbuds are securely seated in the case. Sometimes this might require flicking the capsule to make sure the earbuds fall in place.
Make sure that earbud metal contacts are clean and there is no debris blocking the earbuds from making contact with the case.
Your earbuds will not charge if the capsule is open. Make sure the case is securely closed. This may require you to slightly shift the case to ensure closure.
Capsule will not charge
When the charging cable is plugged into a power source and connected to the charging case, there should be light indicators on the front of the case to show that the charging case is getting power.
If you are using a wireless charging pad, check if the case will charge using a cable.
If you are using a cable to charge your capsule, it’s possible the charging issue is due to a faulty cable. Try charging with a different cable. You can also try charging the capsule with a wireless charging pad.
Pairing Issues
The Work Earbuds can only be paired to one device at a time, so make sure your earbuds are not connected to another device when attempting to pair.
It is possible that even once you’ve disconnected the earbuds, they can still automatically connect to previously paired devices. To ensure a single connection, it is best to turn off Bluetooth on your other devices, or delete The Work Earbuds from your device’s Bluetooth settings.
After you’ve disconnected your earbuds from other connected devices, unpair and delete the earbuds from the Bluetooth settings of the device you are trying to connect to. Then reset your earbuds.
Make sure your earbuds are fully charged, using the tips from the charging section above.
Sound Imbalance
Make sure your earbuds are fully charged, using the tips from the charging section above.
It is also important to make sure that your earbuds are clean, and that the gel tips and speaker mesh are clear of debris.
Once your earbuds are charged and cleaned, unpair them from your device and delete them from the Bluetooth settings. Then, reset your earbuds.
Once your earbuds have been reset, re-pair your earbuds and check for equal volume audio from LEFT and RIGHT earbuds.
